Last updated: February 24, 2025
At Finyxgap, we are committed to offering a transparent and reliable shipping experience for our customers. Each order for our handcrafted wooden shelves is carefully handled to ensure safe and timely delivery. This Shipping Policy outlines how we process, ship, and deliver your products. We encourage you to read it carefully before placing an order so you know exactly what to expect.
1. Shipping Areas
We currently provide delivery services to customers located in the United States and Morocco. Orders can only be shipped to valid residential or commercial addresses within these two countries.
Please note that we do not support delivery to P.O. Boxes, military addresses (APO/FPO/DPO), or U.S. overseas territories such as Puerto Rico, Guam, or other island locations. This ensures that every package can be reliably tracked and safely delivered to your door.
2. Shipping Costs
For orders shipped within the United States, we apply a flat shipping rate of $150.00. Customers in the U.S. may also enjoy free shipping if their total order value exceeds $2,000.00. This gives flexibility for customers who are ordering multiple shelves or larger custom designs.
For orders shipped to Morocco, the shipping cost is set at $190.00 per order. This fee applies regardless of the size, weight, or total value of the order. Please note that unlike the United States, there is no free shipping option available for Morocco.
All shipping costs are calculated automatically and will be clearly displayed on the checkout page before you complete your purchase. This ensures transparency, with no hidden fees or unexpected charges added later.
3. Customs Duties & Taxes
We want our customers to feel confident about the total price they are paying. For this reason, Finyxgap guarantees that customers in both the United States and Morocco will not have to pay any additional customs duties, import taxes, or hidden fees when receiving their order.
The price you see during checkout, including the product cost and any applicable shipping fee, is the final price you will pay. This allows you to shop with confidence, knowing there are no surprise charges at the time of delivery.
4. Processing & Delivery Times
Every order placed with Finyxgap is carefully packed and processed within 1–2 business days. Processing takes place from Monday to Friday, excluding U.S. public holidays. During this stage, your order is verified, packed with protective materials, and prepared for shipment.
Delivery times vary depending on the destination country. For customers located in the United States, once processing is complete, the standard transit time with our carriers is typically 4–6 business days. For customers located in Morocco, the transit time is slightly longer due to international shipping and customs clearance procedures, taking approximately 9–12 business days.
To help ensure timely processing, please note that any orders placed before 2:00 PM (EST) will begin processing on the same business day. Orders placed after the cut-off time will be processed on the following business day. This timeline allows us to prepare and dispatch orders as efficiently as possible while maintaining the high standard of care required for shipping handcrafted wooden products.
5. Tracking Your Order
After your order has been carefully packed and shipped, we will send you a shipping confirmation email. This email will include your unique tracking number along with a direct link to the carrier’s website. You can use this tracking link at any time to follow your order’s journey from our workshop to your delivery address.
Please keep in mind that tracking updates are not always instant. It may take between 24 to 48 hours from the moment you receive your confirmation email for the tracking information to appear in the carrier’s system. During this time, your package is already on its way, and the information will be updated as soon as the carrier scans it into their network.
6. Damaged or Lost Goods
At Finyxgap, we do our best to package every wooden shelf securely so that it arrives at your door in perfect condition. However, if your package arrives damaged, we ask that you contact our customer support team within 72 hours of receiving your delivery. To help us resolve your issue quickly, please provide your order number and include clear photos or videos showing both the damaged product and the condition of the shipping box. Once we review the evidence, we will promptly arrange for either a replacement item or a refund, depending on your preference and availability.
In rare cases where a shipment is delayed or appears to be lost, we also ask you to get in touch with us. If your order has not arrived after 14 business days, and tracking updates have not been recorded for more than 7 consecutive business days, please notify us immediately. We will work directly with the shipping carrier to investigate and locate your package. If the package is confirmed as lost, we will either reship your order free of charge or provide a full refund.
7. Order Cancellation
We understand that sometimes customers may need to change their minds after placing an order. If you wish to cancel your purchase, you may do so as long as the order has not yet been processed or shipped. Since we prioritize fast handling, orders often move to processing within a few hours, so we recommend contacting us as quickly as possible—ideally within 24 hours of placing your order.
Once your order has been processed, packed, and handed over to the shipping carrier, you will receive a tracking number. At that point, cancellations can no longer be made, as the package is already in transit. If you still wish to return the item after receiving it, you will need to follow our standard Return & Refund Policy.
8. Returns & Refunds
We want every customer to feel fully satisfied with their purchase. If for any reason you wish to return a product or request a refund, please consult our dedicated Return & Refund Policy page. This page provides complete instructions on eligibility, timelines, and the steps required to return your item. By following the policy, you can be sure that your request will be handled fairly and efficiently.
9. Contact Information
If you have questions about your order, shipping, or any part of our policy, our support team is here to help. You can reach us directly by email at [email protected] or call us at +1 (325) 721-0055 during our support hours, which run from Monday through Sunday, 8:00 AM to 5:00 PM EST.
For those who prefer written correspondence, you may also contact us by mail at our office located at 3900 Old Anson Rd, Abilene, TX 79601, USA. Additionally, our Contact Us form on the website provides a simple way to send us your inquiry, and a member of our team will respond as quickly as possible.